Privacy Policy

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to name, email address, phone number, delivery address, payment information such as billing address, profile information such as profile picture and preferences, order history, feedback, and reviews.

1.2 Non-Personal Information

We may collect non-personal information about your interactions with our website and services, such as IP address, browser type and version, device information, pages visited, time and date of visits, referring website, and app usage data.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand your preferences, track your use of our services, and deliver relevant advertisements. You can manage your cookie preferences through your browser settings.

1.4 Background Location Tracking

For specific services provided by our Chaafo Manager App and Chaafo Driver App, we collect location data even when the app is closed or not in use. This background location tracking is essential for the functionality and efficiency of our services.

2.1 Provide Services

We use your personal information to process orders and payments, arrange delivery of food and beverages to your specified address, provide customer support, respond to inquiries, and manage your account, including user verification and authentication.

2.2 Improve Our Services

We use non-personal information to analyze trends, understand how users interact with our website and services, enhance the user experience, improve functionality, and develop new features and services based on user feedback.

2.3 Marketing and Communication

With your consent, we may use your personal information to send promotional offers, newsletters, updates about Chaafo, surveys, feedback requests, and personalized recommendations based on your preferences and order history.

2.4 Background Location Tracking

We use background location tracking data in the Chaafo Manager App and Chaafo Driver App to optimize deliveries, monitor delivery status and performance, enhance safety, and provide customers with real-time updates on the status and location of their orders.

2.5 Internal Business Purposes

We use your information for internal business purposes, such as data analysis, audits to ensure compliance with legal and regulatory requirements, fraud prevention, and detection of fraudulent activities and security breaches.

3.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in order processing, payment processing, delivery, marketing, advertising, analytics, performance monitoring, and customer support.

3.2 Legal Compliance

We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

3.4 Aggregated Data

We may share aggregated, non-personal information with third parties for marketing, advertising, research, or similar purposes. This data does not identify individual users.

3.5 Consent

With your explicit consent, we may share your personal information with other third parties for purposes not covered by this Privacy Policy.

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption for secure transmission of sensitive information, access controls that restrict personal information to authorized personnel, regular security audits and assessments, and secure storage in protected databases and systems.

5.1 Access and Update

You have the right to access and update your personal information. You can log into your account or contact our customer support team.

5.2 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

5.3 Deletion

You have the right to request the deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

5.4 Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format by contacting our customer support team.

5.5 Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances by contacting our customer support team.

5.6 Objection to Processing

You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation by contacting our customer support team.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

Chaafo does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete that information.

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to other countries as described in this Privacy Policy.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will be determined based on the type of information collected and the purpose for which it was collected.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. Your continued use of Chaafo after the changes take effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact the Chaafo Privacy Team at [email protected] or +91-9599077705.