1. Overview
At Chaafo, we are committed to ensuring a satisfying food ordering experience. If you face any issue with your order, we're here to help.
Chaafo
Chaafo - Refund Policy
At Chaafo, we are committed to ensuring a satisfying food ordering experience. If you face any issue with your order, we're here to help.
2. Eligibility for Refund
You may be eligible for a full or partial refund in the following cases:
- Wrong order delivered - Items received are different from what was ordered.
- Missing items - One or more items from your order were not delivered.
- Poor food quality - Food was stale, spoiled, or significantly different from what was described.
- Order not delivered - Your order was never received and is marked undelivered.
- Duplicate payment - You were charged more than once for the same order.
- Order cancelled before preparation - You cancelled the order before the restaurant started preparing it.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The order was delivered correctly and you simply changed your mind.
- The cancellation was requested after the restaurant began preparing the order.
- Incorrect delivery address was provided by the customer.
- Delay caused by factors outside Chaafo's control (traffic, weather, etc.).
- Promotional/discounted orders where the offer terms explicitly exclude refunds.
4. How to Request a Refund
- Open the Chaafo app and go to My Orders.
- Select the affected order and tap "Report an Issue".
- Choose the relevant issue category and provide a brief description.
- Attach a photo if applicable (e.g., wrong item, damaged packaging).
- Submit your request within 24 hours of receiving (or not receiving) your order.
- Alternatively, contact us at: [email protected] or call +91-9599077705
5. Refund Processing
| Refund Method | Processing Time |
|---|---|
| Original Payment Method (UPI, Card, Net Banking) | 5-7 business days |
| Cash on Delivery orders | Credits within 24 hours |
6. Cancellation Policy
- Orders can be cancelled free of charge within 2 minutes of placing the order or before the restaurant accepts it.
- Once the restaurant has accepted and started preparing your order, cancellation may not be possible and a refund may not be issued.
7. Dispute Resolution
If your refund request is denied and you believe it was in error, you may escalate the issue by emailing [email protected] with your Order ID and details. Our team will review and respond within 3 business days.
8. Changes to This Policy
Chaafo reserves the right to update this Refund Policy at any time. Changes will be notified via website.